Return Policy

Our Commitment to Quality

At Quibraxnshul, we are dedicated to providing exceptional floral arrangements that exceed your expectations. Every bouquet is crafted with care using the finest fresh flowers.

Nature of Fresh Flowers

Fresh flowers are natural, perishable products. Their lifespan and appearance can be affected by environmental conditions, handling, and care. We provide care instructions to maximise longevity.

Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If you are not happy with your arrangement, please contact us within 24 hours of delivery or collection.

Returns and Exchanges

General Policy

Due to the perishable nature of fresh flowers, we cannot accept physical returns of arrangements. However, we are committed to addressing any concerns about quality, freshness, or presentation.

Quality Issues

If your arrangement arrives damaged, wilted, or does not meet our quality standards, please:

• Contact us immediately at +44 20 3371 2300
• Provide photographs of the arrangement
• Describe the specific issues
• Include your order number and delivery date

Resolution Options

Depending on the nature of the issue, we may offer:

• A replacement arrangement at no additional cost
• A full or partial refund
• Store credit for future purchases

Delivery Issues

Non-Delivery

If your arrangement was not delivered as scheduled, please contact us immediately. We will investigate and arrange redelivery or provide a full refund.

Incorrect Delivery

If you received an incorrect arrangement, please notify us within 24 hours. We will arrange for the correct arrangement to be delivered.

Flower Substitutions

Occasionally, specific flowers may be unavailable due to seasonal limitations. When substitutions are necessary, we use flowers of equal or greater value while maintaining the overall style and aesthetic.

Cancellations

Orders may be cancelled up to 24 hours before the scheduled delivery or collection time for a full refund. Cancellations made within 24 hours may incur a preparation fee.

Exclusions

This policy does not cover:

• Natural wilting that occurs after the expected lifespan
• Damage resulting from improper care after delivery
• Issues caused by environmental factors beyond our control

Care Instructions

To ensure the longevity of your arrangement:

• Change water daily and trim stems at an angle
• Keep away from direct sunlight and heat sources
• Remove wilted blooms promptly